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Ordering Frequently Asked Questions

 

Below are most common questions regarding ordering. Of course if you do not find your question answered here, please contact us and we will gladly help you.

 

Do you charge sales tax on merchandise?

What forms of payment do you accept?

How can I check my order status?

Can I change or cancel my order?

How can I check my order history?

 

Do you charge sales tax on merchandise?

Sales tax will be added to orders shipped to Florida and California. Shipments to California are subject to 8.5% sales tax; shipments to Florida are subject to 7% sales tax.

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What forms of payment do you accept?

We accept Visa, Mastercard, Discover and American Express.

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How can I check my order status?

There are a few ways you can check the status of your order.

  1. You may log-in to your account and view the status of your order. Orders placed before the creation of your account will not show up in your account. Log into your account here.

  2. You may also check the status of an individual order by using our Order Status Feature. All you will need is your Order# and the email you used when placing your order.

  3. You may also contact us to check the status of your order.

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Can I change or cancel my order?

Our ordering and fulfillment system is designed to process and ship orders as quickly as possible and therefore it is difficult for us to change or cancel an order once it has been placed. If you placed your order on a business day, (Monday-Friday), please contact us immediately and we will attempt to cancel your order, however there is no guarantee we will be able to do so. Please Note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.  

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How can I check my order history?

In order to check your order history you will need to have an account with us. Only orders placed after you opened your account will show up in your order history. Orders placed before opening an account will not appear in your order history. To create an account, please visit this page. To check the status of an order, please visit our Order Status Feature.

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